I so freaking love my damn cake shop.
When you do something nice and someone send a compliment to your cheese cake shop.
It will never reach you.
The management will take a look and.. ' uh.. ok.. pls file this away"

When you make a mistake and someone sends a complaint to your cheese cake shop.
It confirms reach you.
And you will find your head rolling on the floor within like 2 minutes.
and you have to spend the next 2 hours trying to save your own ass.
No wonder there are people tendering resignation every few days.